Desktop Support Engineer

Job description

• Conduct installations and configurations in accordance with customer requirements and company specifications, from site inspections to final sign-off and acceptance
• Establish and maintain office network accessibility and functionality
• Manage and monitor daily operation of IT services including installation of new computer equipment
• Take control of service situations, including initiation of escalation procedures and following through on all open calls on allocated sites for customer satisfaction (as either primary or secondary engineer)
• Ensure customer is well informed as to the status of the escalation or resolution
• Diagnose and perform repairs on equipment and solutions physically or remotely and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer sites
• Troubleshoot & resolve IT service issues physically or remotely (computer installation / re-installation and configuration of common office software)
• Communicate with end users or customers in identifying issues and implement solution

Job Requirements

• Minimum NITEC or Diploma in Engineering, Computer Science / IT
• At least 2 to 3 years of relevant experience in Desktop Support functions
• Experienced and trained in desktop and laptops troubleshooting, simple LAN trouble shooting, familiar with Windows Operation Systems

Working Hours

Office Hours (Monday to Friday) – Standby Required

Location

MFA HQ

Salary

Up to $3,500.00 per month